Frequently Asked Questions
Everything you need to know about upgrading your gaming experience.
How do Performance Thumbsticks improve my gameplay?
Our Performance Thumbsticks increase the arc distance of your analog sticks, allowing for more precise movements, faster target acquisition, and improved grip to reduce hand fatigue during long sessions.
Are KontrolFreek products compatible with my controller?
We offer specific designs for PlayStation 5, PlayStation 4, Xbox Series X|S, Xbox One, and Nintendo Switch. Please check the compatibility guide on the product page to ensure the perfect fit for your specific controller model.
What is your shipping policy for international orders?
We ship worldwide. Standard international shipping typically takes 7-15 business days, while expedited options are available at checkout. Please note that customs duties may apply depending on your country.
Can I return my order if I am not satisfied?
Yes, we offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the items in their original packaging for a full refund, excluding shipping costs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through select providers at checkout.
How do I clean my KontrolFreek gear?
To maintain grip and hygiene, we recommend wiping your thumbsticks and grips with a damp cloth and mild soap. Avoid using harsh chemicals or alcohol-based cleaners as they may degrade the rubber material over time.