Returns & Exchanges
At KontrolFreek, we stand by our performance gaming gear and offer a 30-day return policy to ensure you have the best possible experience. If you are not completely satisfied with your purchase, you can return your items for a full refund or exchange within 30 days of delivery.
Initiate Your Request
Visit our online Returns Portal and enter your order number and shipping zip code to begin the process.
Print Your Label
Select the items you wish to return and download the prepaid shipping label provided by our system.
Pack and Ship
Securely place the items in their original packaging and drop off the parcel at any authorized carrier location.
Receive Refund
Once our warehouse inspects the returned gear, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing